Security matters. Welcome to the community and thanks for taking the time to post your issue on the forums. Kind Regards, Steven_LQuickStart, set up and connections. Virgin Media takes online safety seriously. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 0. Hi Trying to find a solution to why I cannot access the settings for web safe. e. Browse Virgin Media Virgin Media Community. com 9. Set “Private DNS provider name” to: dns. We give all our customers a complete, market leading security package called Virgin Media Security,. 5. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 0 that contains your default network information. Joining in. More about Virgin Internet Security. How to whitelist a website. WiFi Max. Try computers with Cisco’s OpenDNS using 208. Having the same problem on multiple devices. 1. Select the firewall and tick the following protocol. What is Child Safe? Child Safe is an additional feature to Web. Try with Open. Just joined. You can change this by clicking on the toggle to switch on or off when needed. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. Re: Websafe settings no longer having effect. Could it be a different situation, i. Adjust the settings according to the level of protection you want. In response to lotharmat. Apps and extras. Bypass Child Safe & Virus Safe. 1. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. com 194. Virgin Media Web Safe and Virgin Media. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. g. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Your account. Virgin Media; My Virgin Media; Shop;. It’s important you choose a passcode that’s different to the one you use to unlock your device. 8K; 276;. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 1. 168. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virginmedia. on 06-05-2023 22:30. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. I added it to the 'allowed websites' list, and it's working fine. Child Safe is enabled by default for new A/Cs. Any website unsuitable for children is blocked by default. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We would like to show you a description here but the site won’t allow us. londen12. A new secure password will be generated for you. Click on Plan and device. Reply. To do this: Press Home on your remote. Doesn't work in Igconito, Chrome Browser, Edge or Safari. This is so annoying as it seems as no one can help you over the phone. You can find out more FAQs about Web Safe here. I will be able to assist and get this changed for you. 2. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 8 & 8. QuickStart, set up and connections. Our free internet speed test checks your broadband speed in an instant. We recommend keeping Virus Safe on. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. My Virgin Media app. com IMAP Server. Superstar. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. All devices would need to be re-connected to the WiFi. I am also experiencing the same issue. Should the issue persist post back here to have issue flagged to the forum team. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. The Gamer Lounge. Web safe provides ultimate protection when using the internet. Tech Chatter. Log in to My Virgin Media. 159. These are two settings – Virus Safe and Child Safe. 8. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. a02. ) and blocked and allowed websites have disappeared completely. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Working for me on a VM connection (both with VM's DNS and OpenDNS). 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. 220. Manage Your Account. 99. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Sign in . Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Im having the same ballache redirecting as people have been having since 2021. SpeedWe would like to show you a description here but the site won’t allow us. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. In response to Graham_A. Changes to our Acceptable Use Policy for Virgin Media Mail. Networking and WiFi. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Go to your browser settings and click Advanced settings. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Community Natter. 220. pc. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. 1. 168. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Then follow the instructions on screen to finish your set up. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . If you changed the computer's network settings to use any Public DNS does that re-gain access. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Contact the site operator for further help. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. com). We hope that helps. I tried the usual fixes for this when searching this forum/youtube but nothing helps. 159. 9. What is the website,. ' The child safe settings are on and correctly configured. 222 and 208. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Makes sure your dns settings on your computer are manually set - 8. 1 — the Internet’s. 4. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Virgin Media. Login to the Virgin Media online account and check the Web Safe settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Changes to our Acceptable Use Policy for Virgin Media Mail. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Why is this marked at solved. Options. 0. Thank you for the help. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. . on 02-09-2023 18:58. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Go to Account settings, then Account details. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. I can't change websafe settings. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. I had a number of custom settings in place and now they are gone. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Learn more. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. To access your Virginmedia. 5) Turn on the VM hub. These are two settings – Virus Safe and Child Safe. 1. If your websafe option is off, then the toggle will be greyed out. Virgin Media and you have confirmed Child Safe is on. Manage Your Account. For Android: Settings >> Connections >> More connection settings >> Private DNS. in/myVM . org). Doesn't seem to make a difference. Expand the Email option. Bypass Child Safe & Virus Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. SpeedQuickStart, set up and connections. I’ve tried the manual DNS trick but that didn’t work. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I called VM and after waiting nearly an hour the person on the end of the phone reassured. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. on 20-08-2018 08:53. Hello. Toggle the button next to Child Safe option to turn it Off. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Stay safe online. 9. Once logged in, select ‘My apps’ tab’. Where you put your Hub can sometimes affect its wireless performance. More about Web Safe. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. If you want to know more, the updated sections are 6. Yes, It's Still Dangerous in 2023. 2. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Abdelmonem. on 09-07-2023 22:56. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. on 15-04-2023 15:47. on 18-10-2022 19:33. Navigate to the My Apps tab and select Web Safe from the menu. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Mobile. You can find more help with your TV settings on your box. This has been the case for a few weeks and I have been unable to access websafe settings. Switched On Families. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 100 nslookup protonvpn. Manage Your Account. SMTP Settings. Look out! Virus Safe has blocked this site. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. com Address: 185. I am trying to turn on the web safe settings but it's not working. For a single one, you may be able to get an exemption. TV. To get the password, follow these steps: a. Thanks . 1 or whatever else you like. Options. To recover your email address we need your account number, area reference and date of birth. Malware can also record or steal information like bank details or account logins. Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. --. com and we’ll look into them. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. These are both DNS content filters that adjust the behaviour of the VM default DNS. Hey @DavidCalla,. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Superstar. . Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. Jim__d. 222. 0 Kudos. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. gin. Web Safe turned off but still blocking websites. Account - Cable. Re: Blocked websites list gets removed. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. This is a fast and very easy trick that can work even if you're not a Virgi. If, however, you're still experiencing the problem, please pop back to us. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. You’ll pay nothing for 3 months (with no payment details. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). This will allow you to. . 0 Kudos Reply. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. . From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Click: My Apps. 65% of young people aged 11-16 are in favour of the. New here. b. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. More about Virgin Internet Security. 1. Select the Settings cog in the top right-hand corner. 66. 0 Kudos. IPCONFIG reports DNS servers as 194. com IMAP Port. If you changed the computer's network settings to use any Public DNS does that re-gain access. You can manage your Web Safe settings easily and conveniently. select Account settings > Online security and disable Virus Safe and/or Child Safe. I'll be in touch soon. 8) and this will bypass the websafe filter. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. This is so annoying as it seems as no one can help you over the phone. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. Networking and WiFi. VPN operates fine for use with : Virus Safe : Enabled. If you want to know more, the updated sections are 6. Virgin Media; My Virgin Media; Shop;. Afterward, click Apply and save your settings. . Once logged in you will see 2 filters; Virus Safe and Child Safe. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. 168. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Home Phone. on laptop and moibile, including private browsing. 4. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. OpenDNS provide instructions here :. Any website unsuitable for children is blocked by default. make sure you are using Virgin Media's DNS; if you go to 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Makes sure your dns settings on your computer are manually set - 8. Settings. Welcome to the community and thanks for taking the time to post your issue on the forums. org. Click on My Apps then Web Safe. Click: Web Safe. 100. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Thanks for confirming your details via private message . . Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Chatter and natter. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Options. Hopefully when that thread concludes it will also resolve your issue. You’ll be able to block groups of sites by category, configure blocking for specific. Virgin Media; My Virgin Media; Shop; Help;. These changes affect all Virgin Media email addresses ending in the. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Switched On Families. Security matters. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. I have the same problem as well, I have just checked my online security controls and it's all turned off. Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. To check this, go to iOS settings > Local network > ON’. Options. Please enter your email. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable.